Client Responsibilities + Process
We value health and well-being as essential to a full and happy life, and taking every precaution for your health is part of our standard of care. But we need YOUR help to maintain this standard for the health of everyone who walks through our doors during this time of the Covid-19 pandemic.
For that reason, the following Client Protocols will be in place until further notice:
- If you are not feeling well, OR might have been exposed to someone who has/might have Covid-19, please reach out to reschedule your massage appointment
- Before your appointment, wait in your car until we text you to come in for your appointment.
- Upon entrance in the building, you must be wearing a mask, and you must wash your hands, and/or use hand sanitizer
- You must have a clean mask, and we will have disposable medical masks if needed.
- Before we begin we will ask how you are feeling and ask the basic Covid questions about exposure.
- We will have a brief check-in regarding how your body is feeling and what you most need from your massage before the therapist leaves you to get on the massage table.
- All of your clothes will be placed on the chair (which is sanitized between each person) and not hung up on the back of the door.
- Please sanitize your hands once more after touching your clothes and before getting on the table.
- You will need to wear your mask for your entire massage, except when you are face down. We offer an option where we have a pillowcase wrapped and draped over the face cradle, making breathing easier than with a mask, but still containing any water droplets.
- At the end of the massage, if your mask was removed to lay face down, you must put your mask back on, and sanitize your hands once you are dressed, before opening the door for the therapist.
- Payments can be made by cash, check or credit card.
- Although tips are never expected, if you would like to acknowledge your therapist with a tip, you can include that with all forms of payment. Please note that cash tips insure your therapists receives the full amount.
- And if you would like to come back again, we will set up your next appointment before you leave!